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General

  • What products does ASKO sell?
  • What services does ASKO offer?
  • Does ASKO offer a repair service?
  • How long is my warranty?
  • When does my warranty commence?

Ovens

  • Do I need a licenced tradesman to install my oven?
  • Can my oven be installed under bench?
  • Can the oven be installed at eye height?
  • If I buy two ovens can they be stacked on top of each other, or side by side?
  • Why is the clock flashing?
  • What is the best way to clean my oven?
  • I have selected pyrolytic cleaning, why can’t I open the door?
  • Can I remove the glass door?
  • Which program should I use?
  • On which level should I place my food?
  • Can I open the door during cooking?
  • Is my oven child safe?
  • Do ASKO ovens have cool touch doors?
  • Do I need special venting on my oven?
  • Can I adjust my cooking temperature once the oven is on?
  • Do I leave the door open during grilling?
  • Does my new oven come with accessories?

Cooktops - Gas cooktops

  • Does ASKO install gas cooktops?
  • Can ASKO’s cooktops be used on LPG?
  • Which burner should I use?
  • How high should I turn up the gas?
  • Do the cooktops have spill zones?
  • Why won’t the gas stay ignited after turning the cooktop on?
  • Why did the flame go out?
  • Can I put the trivets and burners in the dishwasher?
  • When should I clean my cooktop?
  • Should I use abrasive materials to clean my cooktop?
  • What is the best way to clean ASKO’s gas cooktops?
  • What is the small steel holder shaped like a cross for?
  • My wok burner comes with a wok support. Do I have to use it?

Cooktops - Induction cooktops

  • Does ASKO install induction cooktops?
  • Why won’t the cooktop work after I have turned it on?
  • Do I need special pots?
  • Can I use my own pots?
  • What is the best type of pot to use?
  • Will the zone detect the size of my pot?
  • Which zone should I use?
  • How do I know when the cooktop is on?
  • Which setting should I use?
  • How do I turn the child lock off?
  • There is a buzzing noise coming from my cooktop. Is this normal?
  • What is the best way to clean my cooktop?
  • How should I place the pots on my cooktop?
  • The cooktop lights and controls turn on but there is no heat?

Rangehoods

  • Can ASKO rangehoods be vented externally?
  • Does ducting come with the rangehood?
  • How far can I duct a rangehood?
  • Does ASKO have recirculating rangehoods?
  • Why doesn’t my rangehood clear away odour?
  • When should I clean the aluminium filters?
  • Can I clean my filters?
  • When should I replace the carbon filters on a recirculating model?
  • What speed should I select?
  • Do ASKO rangehoods have a timer function?
  • What is the airclean function?
  • Does ASKO recommend any type of ducting?
  • What diametre should the ducting be?
  • Does ASKO sell replacement filters?
  • Can you extend the flue?
  • Does ASKO sell flue extensions?