My Account 
DATA PROTECTION POLICY
Last update: 11.03.2025
Data controller(s) of your personal data are companies:
- ConnectLife, data technologies, LLC Partizanska cesta 12, 3320 Velenje, Slovenia, acting as core data controller of companies producing and/or trading appliances of the brands within companies of Hisense Europe Group (Hisense, Gorenje, Asko ATAG, Pelgrim, Etna, Körting, Mora, Upo).
- ASKO Appliances (Aust.) Pty Ltd (ACN 007 007 329), 35 Sunmore Close, Moorabbin VIC 3189, Australia
(Both data controllers hereinafter: Company)
We treat your personal data seriously and responsibly with respect to the provisions of the General Data Protection Regulation (GDPR) and other applicable regulations in the field of personal data protection. This document contains information on data processing activities we undertake related to the personal data of users of our products, our customers, potential customers, and/or website users. This document applies to data processing conducted on the websites of companies within Hisense Europe Group, within the ConnectLife application, and all other processing of personal data that you provide to any of the companies within the Hisense Europe Group.
In addition to the data protection policy:
- we adopted an internal procedure regarding the protection of personal data, in which the obligations of the Company and employees regarding the protection of personal data are determined.
- we adopted the Cookie Policy https://au.asko.com/cookies-policy, which regulates the protection of the personal data of website users.
- we have created a dedicated e-mail box where you can contact us regarding all questions about your personal data.
- we regularly educate employees about the handling of personal data.
- we regularly check personal data handling systems and implement improvements.
Data Protection Policy
1. Who processes your personal data?
The controller(s) of your personal data are:
Company: ConnectLife, data technologies, LLC
Address: Partizanska cesta 12, 3320 Velenje, Slovenia
e-mail: privacy@connectlife.io
Company: ASKO Appliances (Aust.) Pty Ltd
Address: 35 Sunmore Close, Moorabbin VIC 3189
Phone: (03) 8551 2200
e-mail: service@asko.com.au
A company ConnectLife, data technologies, LLC Partizanska cesta 12, 3320 Velenje, Slovenia, (hereinafter: Company), is acting as core data controller of companies producing and/or trading appliances of the brands within companies of Hisense Europe Group (Hisense, Gorenje, Asko, ATAG, Pelgrim, Etna, Körting, Mora, Upo).
A company ASKO Appliances (Aust.) Pty Ltd, is a company that locally offers products and appliances produced by companies of Hisense Europe Group.
Other companies within Hisense Europe Group may be processors of your personal data. As such, the companies of Hisense Europe Group are collecting and in other ways processing your personal data. Their means of data processing (e.g. websites, CRM programs, online tools, etc) are for the purpose of this policy stated as our means. The list of other companies of Hisense Europe Group and their external contractors is available here https://www.hisense-europe.com/.
We obtain your personal data when you buy our products, use our websites or applications, through cookies and other online tools, fill out forms on our website or in physical form, through telephone and electronic communication, through other written communication, and/or through social networks.
3. Which of your personal data do we process and for what purpose?
In this section, we explain which data we process, for what purpose, and based on which legal basis, all depending on the individual's activity and use of our products and services.
Besides the purposes stated below we can process all below-stated data to the extent absolutely necessary and proportionate to ensure the security of information networks, information systems and information, where this processing is based on the legitimate interest of the Company. This helps us monitor, prevent and detect fraud and abusive use of our services, websites and systems, enhance system security, and combat spam, malware, malicious activities or other security risks.
3.1 General customer support and customer support in troubleshooting and warranty claims
In order to provide general customer support (responding to inquiries of customers and potential customers) and customer support for troubleshooting and warranty claims, we need to collect and process some of your personal data, as this is the only way we can respond to your inquiries or meet our legal obligations in this regard.
In order to provide general customer support and customer support for troubleshooting and warranty claims, we may process the following data:
- name and surname,
- e-mail address,
- phone number,
- order number,
- details of purchased products,
- date of purchase,
- address,
- language of communication,
- date of claim,
- service history,
- duration of warranty and extended warranty,
- type of warranty,
- warranty related only to specific parts of the product,
- e-mail communication
- chat transcript
- video conference recording (in case of video conference)(subject to consent, where applicable)
- pictures (in case the user sends us pictures of the product)
- in the case of a call to the call center, a recording of the telephone call (subject to consent, where applicable).
The purpose and basis of processing the above data is responding to inquiries of customers and potential customers (processing is based on our legitimate interest) or compliance with the legal provisions regarding the seller's warranty for the purchased products (processing is necessary for compliance with a legal obligation) and the fulfillment of the purchase agreement regarding the purchased products (processing is necessary for the performance of a contract). Within customer support for troubleshooting and warranty claims we may (based on your consent) also use Visual Remote Assistant (software that enables real-time communication between a remote expert and an onsite customer via audio-video streaming and augmented reality tools). Additionally, in case of a telephone call with our customer care center, we may record your call. Sometimes we will base this recording on our legitimate interest to train our agents and improve our customer care services, but sometimes we will base this recording on your explicit consent (when local legislation requires so).
Processing period: Data is kept for the duration of the possibility of asserting claims from the correspondence, contract, and warranty according to the competent law (period outlined in the law in which it is possible to lodge the claim with a competent court - usually the general limitation period prescribed by the applicable legislation). Phone call recordings are kept for a period of three months (or until the consent is revoked, if applicable). Personal data for use of Visual Remote Assistant are stored until the consent is revoked where you can withdraw your consent at any time. The data will cease to be stored within 1 month of receiving the revocation of the consent.
What happens if you do not provide personal data? Non-providing the above listed personal data may affect the provision and quality of customer support regarding the use of our products, or the way of resolving warranty claims. However, depending on the channel and reason of communication we may not need all the above listed data.
3.2. User account on the Company's website or Connectlife mobile app
- user ID
- e-mail address
- name and surname,
- phone number,
- address,
- language of communication,
- password,
- food preferences,
- service ticket and service history,
- social network login (in case of establishing user account with social media account: e-mail address, first name, last name, language of communication, photo URL, provider, provider ID)
- account information (login enabled, log, profile update, login location, account created, account access log)
- password (last login, disable login).
3.3. Registration of the product at our website and Connectlife mobile app
For certain products and on certain markets buyers of our products can register the product at our website or through ConnectLife mobile app within his or her user account. Based on registration the individual may (for certain products) acquire simplified access to the instructions for use, our proposals for using the product, information related to warranty, for certain products additionally extended period of warranty and notifications about updates related to ConnectLife appliances. For certain products and in limited period of time we occasionally offer also partially refund of the purchase price in case of registration of the product at our website or ConnectLife mobile app.
It is possible to register a product produced by us, but sold under a brand different from the brands listed in Section 1. of this Policy. If this is the case, please note that there is another data protection policy that applies to the processing of personal data for registration of the product, not this one.
In order to perform registration of the product, we will (besides the data stated in point 3.4.) process the following data:
- product number,
- serial number of the product,
- date of purchase,
- copy of the purchase invoice,
- IBAN number (only for the purpose of partial refund of the purchase price).
The purpose and basis of the processing of your personal data is to enable extended warranty (only related to certain products), provide even easier access to the instructions for use and our proposals for using the product. By registration of the product, you accept the rules of the registration that is legally treated as contractual relationship and in order to fulfil our part of the contractual obligations, we will process your personal data (processing is necessary for the performance of a contract).
Processing period: We keep your personal data until you delete your registration of the product, while we keep data related to the extended warranty for the duration of the possibility of asserting claims from the contract according to the competent law (period set forth in the law in which it is possible to lodge the claim with a competent court).
What happens if you do not provide personal data? Without above stated data you cannot register the product at our website or Connectlife mobile app. However, each product has at the time of the purchase attached instructions for use and information related to warranty.
3.4. Users' reviews, feedback and opinions
a) Providing users’ reviews on the website and users’ feedback related to our products and services
- name or chosen name or review as a guest,
- e-mail address,
- details of purchased products or service performed,
- copy of the purchase invoice
- rating or comment
- review language
- our response
- sentiment analytics of user product reviews.
The purpose and basis of the processing of your personal data is to ensure that the user review of the individual product was given by the person who actually purchased or uses the individual product. The processing of personal data may be carried out based on your consent, while acquiring users feedback related to our product and services within 30 days after the delivery of the product or service performed is based on our legitimate interest which is in this case product improvement, quality assurance and customer satisfaction evaluation.
Processing period: Your personal data will be automatically deleted from our servers, workstations and systems (please see section 9 below) or anonymized after 5 years after publishing the user’s review. Your opinions, ratings and comments are visible on the website for 5 years after publishing on the website. However, your user review or user feedback will be deleted or anonymized earlier in case of request for erasure or withdrawal of your consent to such data processing, where in those cases the data will cease to be stored within 1 month of receiving the revocation of the consent. Please note that deleting personal data in accordance with this section of the Policy does not mean that your personal data will also be simultaneously deleted or anonymized from the databases of third parties who manage the social network, i.e. the platform through which you left your opinion, rating or comment. Deletion of personal data from such third parties' databases is governed by each such third party’s specific privacy policy, not this one. We do not control these third parties and therefore recommend that you review their privacy policies to understand how they process and when they delete or anonymize your personal data.
The personal data we process for contacting users in order to acquire their feedback will be automatically deleted or anonymized within 30 days after the delivery of the product or the performance of the service.
What happens if you do not provide personal data? You may provide opinions, ratings and comments on the websiteuser’s review also anonymously (without providing your personal data). However, without your personal data we may not ensure that opinions, ratings and comments are given only from actual purchasers and users.
b) Improving our products and services by obtaining users’ opinions on the general use of such products and services (regardless of the brand)
To find out what problems users encounter when using products and services of the same type that we sell or provide, we ask users of these products and services in general (regardless of the brand) about their overall experience with such products or services by sending them a questionnaire. This helps us to understand the needs of the market better and improve our products and services in line with users’ opinions/habits/preferences.
In order to acquire users’ opinions on the use of the products and services of the same type as the one we sell/provide, we will process the following data:
- e-mail address
- age
- gender
- type of the product they use
- brand of the product they use
- details on users’ satisfaction with the products they own.
The purpose and basis of the processing of your personal data is to improve our products and services by adjusting them to the needs and experiences of actual users of such products and services in general (regardless of the brand). The processing is based solely on your explicit consent to receive such questionnaires at your e-mail address while answering the questions contained in such questionnaires is voluntary.
Processing period: The personal data we process for sending questionnaires to users of products and services of the same type as the products and services we offer/provide, will be processed for as long as you do not withdraw your consent to such data processing, where in those cases the data will cease to be stored within 1 month of receiving the revocation of the consent. The personal data contained in the completed questionnaires will be deleted from our servers, workstations, and systems (please see section 9 below) or anonymized 5 years after you send us the completed questionnaire. Please note that deleting personal data in accordance with this section of the Policy does not mean that your personal data will also be simultaneously deleted or anonymized from the databases of third parties who may manage the platform through which you left the completed questionnaire (if applicable). Deletion of personal data from such third parties' databases is governed by each such third party’s specific privacy policy, not this one. We do not control these third parties and therefore recommend that you review their privacy policies to understand how they process and when they delete or anonymize your personal data.
What happens if you do not provide personal data? If you do not provide your personal data, i.e. give consent to receive such questionnaires at your e-mail address, you will not receive them. Even if you receive such questionnaires, completing them is voluntary.
3.5. Notifications, personalized offers via digital channels, and related services
a) Sending newsletters, personalized offers, abandoned cart reminders, invitations to participate in prize games
- name and surname,
- e-mail address,
- phone number,
- data related to prize games (model, serial number, purchase date, invoice)
- photo material and video recordings
- location data of the user obtained from the user's mobile device
- the individual's interests regarding viewing products on websites
- contact information via instant messaging applications,
- purchase history,
- postal code,
- data related to delivery, opening, clicking and unsubscriptions of our messages
- sentiment analytics of user product reviews.
b) Sending push notifications within ConnectLife mobile app
To send push notification within ConnectLife mobile app designed for in-app promotions, in-app guidance and personalised marketing promotions we need your express consent and without the latter, we will not contact you for the purpose above.
In order to send you push notification within ConnectLife mobile app, we will process the following data:
- email address
- gender
- language of communication
- device and the IP address
- geolocation (country, state, and city)
- device token or unique identifier (assigned by your device’s operating system to enable notifications)
- ConnectLife mobile app interaction data
- appliance interaction data (see point 3.10 of this policy)
- details of purchased products,
- date of purchase,
- date of claim,
- service history.
The purpose and basis of the processing of your personal data is to enable the sending of push notifications within ConnectLife mobile. The processing of personal data is carried out only based on your consent.
Processing period: Until the consent is revoked where you can withdraw your consent at any time. You can disable push notifications at any time through the notification settings in the ConnectLife mobile app or through your smart device's operating system settings. The data will cease to be stored within 1 month of receiving the revocation of the consent where in that time period you may still be recipient of our communication.
What happens if you do not provide personal data? You are not obliged to provide your personal data for sending push notifications within ConnectLife mobile app (providing consent for personal data processing for these purposes is voluntary). Still, in such a case we will not be able to send you push notifications within ConnectLife mobile app.
3.6. Information about your activities on our website
- user account designation,
- purchase history,
- device operating system,
- used browser,
- web address (URL address) of the initial page that you use to access to our website.
3.7. Processing of personal data via social networks, instant messaging applications and chat rooms
- if you like, share a post, mark the Company's profile or comment, we receive access to your public profile and the content of your post,
- if you send us a private message on a social network or through an instant messaging application, we obtain information about your public profile, or your contact information and information about the content of the sent message.
- the public profile of the individual on the social network and the content of the publication,
- contact information of the individual in the instant messaging application,
- other data that you will provide to us during the communication.
3.8. Use of products through the ConnectLife applications
For the purpose of using all functions of smart devices and services through the application, service and troubleshooting services for smart devices, improving our offer of devices and services, for the purpose of notification in case of safety instructions (including also any updates available and recommendations for extending the lifecycle of the product) and/or information about the recall of devices, we collect and process some of your personal data and device performance data.
Use of products through the Connectlife applications is possible only in case of user registration and the conclusion of a license agreement.
For user registration and the conclusion of the license agreement, we will process the following personal data:
- title (mr, mrs),
- name and surname,
- language of communication,
- address,
- phone number,
- e-mail address.
During the usage of the device (and depending on the type of device), we will perform data analysis related to the usage of the device. For this purpose, we will process the following data:
- appliance’s data (brand, model, serial number),
- installation date of the device,
- data on pairing the device with our cloud (appliance paired, pairing type and timestamp)
- operation of the appliance (commands sent to appliance, appliance settings, status and statistics, notifications, appliance alarms and errors, service ticket requests, timer and automation)
- data detected by the device's sensors and which are important for the operation of the device (e.g. data regarding technical performance, data related to possible error messages, temperature, humidity, air quality, etc.),
- booking log (for public laundry)
- food images from appliances and time-lapse videos (in case where those materials contain an image of any person you are obliged to receive their consent for this purpose)
- user behavior analytics,
- device booking,
- resource (water, electricity) consumption,
- food and drink storage and preferences,
- appliance and user’s location data (and nearby providers of services and goods).
If you allow another user (regardless of whether through your account or his own account) to use devices through the application, data about the use of devices created by the additional user will also be stored, whereas in the case where you allow other user to use your account, we are not able to differ between different users of the same account and all personal data will be linked to initial user. However, initial user is obliged to inform other users of the same account about the stated fact and the content of this policy and license agreement.
In order to connect the appliance to the cloud via local WIFI users have to insert also data about Service Set IDentifier (SSID) and a password. However, those data are used only for pairing the appliance with the Wi-Fi module and will be processed until the user cancels the device distribution network.
In case of acquiring your specific consent, we may use those data also for non-contractual purposes (recommendations for use of device, direct marketing and personalized offer) where we can recommend content through ads and notifications.
Beside purposes stated above we may use non-personal data (data that cannot be tracked back to you) related to usage of our appliances for our internal statistical purposes.
The purpose of the processing of your personal data is stated above, where basis is different related to each specific purpose.
The basis for processing personal data related to use of all functions of smart devices and services through the application and for service and troubleshooting services for smart devices is the contractual relationship based on concluded sales contract and license agreement and in order to fulfil our part of the contractual obligations, we must process your personal data for contractual purposes.
The basis for using personal data related to the improvement of our offer of devices and services are legitimate interests where we as a controller are constantly striving for improvement of our offer of devices and services.
The basis for using personal data related to notifications in case of safety instructions and/or information about the recall of devices are our legal obligations related to the safety of our devices and processing is necessary in order to protect your vital interests.
The basis for using personal data related to non-contractual purposes (recommendations for use of device, direct marketing and personalized offer) is your specific consent, where you can always revoke your given consent in your user account settings, or by turning off the notification option within the application or by sending us a request to privacy@connectlife.io.
Processing period: Above stated data are stored as long as you can exercise certain rights in connection with our contractual obligations (period set forth in the law in which it is possible to lodge the claim with a competent court after the expiry of the license agreement) or until you delete your account or up to 3 years after the last login to the account. If you have allowed the use of the device together with another user of the application who does not use his account, the deletion of your account also triggers the deletion of the other user. If you have allowed the device to be used together with another user of the application using his account, please note that deleting your account does not trigger the simultaneous deletion of the additional user.
Data related to non-contractual purposes (recommendations for use of device, direct marketing and personalized offer) are stored until the consent is revoked where you can withdraw your consent at any time by sending us a request to privacy@connectlife.io. or until you delete your account where you can delete it at any time. The data will cease to be stored within 1 month of receiving the revocation of the consent or within 1 month since account deletion (as the case may be), where in those time period you may still be recipient of our communication.
What happens if you do not provide personal data? It is not possible to register a user of the ConnectlLife application and conclude a license agreement without above stated personal data. However, you may still use the basic functions of our devices (without smart functionalities) in case of non-concluding a license agreement.
3.9. Cookies and other online tools
- Google Marketing Platform for the purpose of obtaining data related to website traffic (e.g. number of visitors, pages visited by visitors, time spent by visitors on the website);
- Google Maps for the purpose of using the mapping service Google Maps via API in order to facilitate the location of places specified by the individual on the website;
- Google Tag Manager for the purpose of managing website tags through the user interface and integration of program codes on our websites;
- Google Ads for the purpose of placing advertisements, remarketing and tracking conversions;
- Google Optimize for the purpose of A/B testing and website testing;
- Site Kit for the purpose of improving and monetizing our content on the web page;
- Youtube for the purpose of establishing a connection with YouTube servers, where the use of plugins from YouTube is required;
- Google Analytics for the purpose of collecting data from websites and apps to create reports that provide business insights;
- Google Search Console in order to show the performance of websites on Google Search and how Google sees our website
- Looker Studio for the purpose of turning data into informative, easy to read, easy to share, and fully customizable dashboards and reports.
- Meta business suite as a social media management tool for Facebook and Instagram for the purpose of creating and scheduling content to responding to engagement to analyzing insights
- Meta pixel for the purpose of placing advertisements, remarketing and tracking conversions.
3.10. Remarketing, tracking and similar technologies
- Google Ads, provided by Google and you can opt-out of this by visiting the Google Ads Settings page: https://adssettings.google.com/authenticated, and
- Facebook Retargeting, provided by Meta and you can opt-out this by visiting the Facebook site where you have to log in and go to Settings > Ads > Ad Settings. On the app, go to Setting & Privacy > Settings > Ad > Ad Preferences > Ad Settings. Then choose the Not Allowed
4. Collection of children’s personal data
6. The existence of automated decision-making
7. How do we protect your personal data?
- Measures for ensuring ongoing confidentiality, integrity, availability and resilience of processing systems and services
- Measures for ensuring the ability to restore the availability and access to personal data in a timely manner in the event of a physical or technical incident
- Processes for regularly testing, assessing and evaluating the effectiveness of technical and organisational measures in order to ensure the security of the processing
- Measures for user identification and authorisation
- Measures for the protection of data during transmission
- Measures for the protection of data during storage
- Measures for ensuring physical security of locations at which personal data are processed
- Measures for ensuring events logging
- Measures for internal IT and IT security governance and management
- Measures for ensuring data minimisation, data quality and limited data retention
- Measures for allowing data portability and ensuring erasure
We store your personal data within the period of your valid consent or the period under the contract between you and us, extended for the duration of the general limitation period prescribed by the applicable legislation unless there are other different requirements according to applicable laws. We will retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data or the information you provided to us to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. We will retain your marketing contact information until you unsubscribe from our marketing communications. We will also retain website, applications and appliance usage data for internal analysis purposes, in line with the applicable legislation.
9. Who processes your personal data and with whom do we share it?
- Gorenje, d.o.o., Partizanska cesta 12, 3320 Velenje
- Hisense Home Appliance Group Co., Ltd. Qingdao Branch, F3, Building 3, Section C, Hisense R&D Centre, 399, Songling Road, Qingdao, Shandong, China.
The Company may also transfer personal data to external contractors (mainly for the purpose of ensuring payments, transportation and other matters related to your order etc.). In such a case the Company undertakes to enter into an agreement with the external contractors that ensures adequate security of your personal data, and the external contractors can process your data only for the purpose for which they were obtained.
The Company may also disclose personal data to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal data held by us about our products and services users is among the assets transferred.
Your personal data may also be the subject of transfer to external contractors in third countries. In this case the Company will ensure adequate safeguards if the external contractors are seated or provide services relevant to the protection of personal data in a third country that does not offer the same level of data protection as GDPR and undertake other obligations set forth by the GDPR regarding such kind of transfer.
In particular, we may transfer your personal data to other companies in the Hisense group and our distributors that sell our products and services at certain markets or provide other services in relation to business support, complaints of ordered goods or customer support. List of our companies in certain countries and their external contractors that may have access to the personal data of users from certain market is listed in the Appendix https://www.hisense-europe.com/.
These external contractors help us to provide you with the requested services. While doing so, they act as data processors who process your personal data on our behalf. However, certain external contractors can have the role of data controller at the same time. This is because they can also process your personal data for purposes determined by themselves. For example, for improving and enhancing the quality of their business processes, for resolving any kind of technical issues they might have within their systems, etc. Since we do not control them when they process your personal data for their own purposes, it is important that you familiarize yourself with their own privacy policies linked below.
The Company may disclose your information if we believe that the disclosure is required by law, if we believe that the disclosure is necessary to enforce our agreements or policies, in response to valid requests by public authorities (e.g., a court or a government agency), or if we believe that the disclosure will help us investigate or prevent crimes (including fraud) or protect the rights, property, or safety of the Company or our customers. We may also share your information with our data protection officers, legal counsels and other professional advisors, for the management of our business and for legal compliance purposes.
We may transfer your personal data acquired based on your consent according to this data protection policy to advertising and social networks, in particular to:
- Google Ireland Limited (registered number: 368047), with registered office at Gordon House, Barrow Street, Dublin 4, Ireland; the company's privacy policy is available here: LINK
- Facebook Ireland Limited, with registered office at 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, D02 X525, Ireland; the company's privacy policy is available here: LINK
- Pinterest, Inc., with registered office at 505 Brannan Street San Francisco, CA 94107 United States, the company's privacy policy is available here: LINK
- LinkedIn as a tool provided by Microsoft Corporation, One Microsoft Way, Redmond, Washington 98052, USA, LinkedIn's privacy policy is available here: LINK
To process personal data, we also use the services of other external contractors. External contractors include:
- cloud computing service providers and other technology support providers such as:
- Microsoft Azure, provided by Microsoft Corporation, One Microsoft Way, Redmond, Washington 98052, USA, the company's privacy policy is available here: LINK
- SAP Hybris provided by SAP SE, Dietmar-Hopp-Allee 16, 69190 Walldorf/Germany, the company's privacy policy is available here: LINK SAP America, Inc., 3999 West Chester Pike, Newtown Square, PA 19073, USA.
- Salesforce Marketing Cloud and Salesforce Service Cloud provided by Salesforce, Inc. Salesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States, the company's privacy policy is available here: LINK
- Cloudera provided by Cloudera, Inc., 5470 Great America Parkway, Santa Clara, CA 95054, USA, the company's privacy policy is available here: LINK
- Tuya IoT platform provided by Tuya Global Inc., 3979 Freedom Circle, Suite 340, Santa Clara, CA 95054, the company's privacy policy is available here: LINK
- DigitalOcean, 101 6th Ave New York, NY 10013, the company's privacy policy is available here: LINK
- Cloudflare France SAS, 6 place de la Madeleine, 75008 Paris, the company's privacy policy is available here: LINK
- Amazon Web Services, Inc., 410 Terry Avenue North Seattle, WA 98109 United States, the company's privacy policy is available here: LINK
- marketing tools providers that help us optimize the web and personalize content and offers for you, such as:
- AV STUDIO d.o.o., Koroška cesta 55, 3320 Velenje, the company's privacy policy is available here: LINK
- Agilcon, d.o.o., Letališka cesta 32, 1000 Ljubljana, the company's privacy policy is available here: LINK
- ZenLab d.o.o., Polule 77C, 3000 Celje.
- Columbus Global Lautrupvang 6, Ballerup, Denmark 2750.
- Sprinklr, Inc. 29 West 35th Street, New York, NY 10001, USA, the company's privacy policy is available here: LINK
- Freshworks Technologies B.V. Stationsplein 32, 3511 ED Utrecht, the company's privacy policy is available here: LINK
- "eXpoint" SIA, rīvības street 76-34, Riga, LV-1001.
- Mailchimp as a tool provided by Intuit Inc., 2700 Coast Avenue, Mountain View, CA 94043, the company's privacy policy is available here: LINK
- 24TTL B.V., Amsterdam, Noord-Holland, The Netherlands, the company's privacy policy is available here: LINK
- eStoreMedia sp. z o.o., Aleja Komisji Edukacji Narodowej 18, 02-722 Warszawa, Poland, the company's privacy policy is available here: LINK
- SiteOne Landscape Supply, Inc, 300 Colonial Center Parkway Suite 600 Roswell, GA 30076 United States, the company's privacy policy is available here: LINK
- Campaign Monitor Holdings Pty Ltd, 5 STAPLETON AVE SUTHERLAND NSW C3 2232, the company's privacy policy is available here: LINK
- Splunk Inc., 270 BRANNAN STREET SAN FRANCISCO CA 94107, the company's privacy policy is available here: LINK
- Twilio Inc., 101 Spear Street, Ste 500, San Francisco, CA 94105, the company's privacy policy is available here: LINK
- call centres and providers of tools for managing and recording telephone calls, especially:
- Hisense Europe Customer Care Centar, Strahinjića bana 9, 11000 Beograd, Serbia;
- 3CX, 4010 Boy Scout Boulevard, Suite 325, 33607, Tampa, Florida, USA, the company's privacy policy is available here: LINK
- Vonage Business Limited, Rosalind House, Jays Close Basingstoke Hampshire RG22 4BS United Kingdom, the company’s privacy policy is available here: LINK
- Cisco Systems, Inc., 170 West Tasman, Dr.San Jose, CA 95134 USA, the company's privacy policy is available here: LINK.
- external service providers for the maintenance and repair of our devices.
- processors of external communication, especially communication via SMS messages and chat rooms, especially:
- LiveChat, Inc. (101 Arch Street, 8th Floor, Boston MA 02110, United States of America, the company's privacy policy is available here: LINK
- Jivochat as a tool provided by Lucas Loureiro Carvalho Suporte Tecnico ME., the Rua Neves Armond, 140, Sala 301, Praia Do Suá. Vitória, ES/Brazil, the company's privacy policy is available here: LINK
- TargetFirst, 23 rue de la Croix Lormel, 22190 PLERIN, the company's privacy policy is available here: LINK
- companies that prepare surveys for us regarding user satisfaction with our products and services, especially:
- Trustpilot A/S, Pilestraede 58, 5th floor, DK-1112 Copenhagen K, the company's privacy policy is available here: LINK.
- Bazaarvoice, Inc., 10901 Stonelake Blvd, Austin, TX 78759, the company's privacy policy is available here: LINK
- Reevoo, 2nd Floor Walbrook Wharf, 78-83 Upper Thames Street, London EC4R 3TD, the company's privacy policy is available here: LINK
- Momentive Europe UC, 2 Shelbourne Buildings, Second Floor, Shelbourne Rd Ballsbridge, Dublin 4, Ireland, the company's privacy policy is available here: LINK
From time to time, the company organizes prize games and similar promotional campaigns together with third parties, to whom it may also provide individual personal data, whereby you will be informed of this prior to the collection of personal data.
10. Where do we store your data?
Your data are stored within company internal server units and workstations (also using cloud technologies) and in the data lake system (a data lake is a centralized repository that allows you to store structured and unstructured data at any scale).
Certain country/state/province laws require that we indicate whether we honor "Do Not Track" settings in your browser concerning targeted advertising. We adhere to the standards set out in this Data Protection Policy and do not monitor or follow any Do Not Track browser requests.
12. What are your rights and how to exercise them
You can exercise the following rights regarding your personal data we process:
- Right of access – enables you to obtain the information as to whether your personal data is being processed and regarding the procedures and methods of personal data processing,
- Right to rectification – in case you notice that your data is not accurate, you have the right to complete incomplete or to correct the incorrect data,
- Right to erasure – allows you to request the erasure of your personal data that we process. We will do this in accordance with the GDPR and in the event that there are no other restrictions preventing us from doing so,
- Right to restrict processing - allows you to restrict processing, while you dispute the accuracy of the data, object to deletion, as the purpose of the processing for which the data was collected is no longer relevant, and you want further storage due to legitimate interests, or if you have submitted a request to determine the legal reasons for processing,
- Right to data portability – allows you to receive a copy of the provided personal data in a structured, commonly used hardware format, and to transmit data to another controller, if the requirements set forth by the GDPR are met,
- Right to object - enables objection in case of data collection and processing for the purposes of direct marketing or related profiling,
- Right to review automated decision-making - in the event that a decision that is reflected in our mutual relationship is based on automated decision-making, you can use the right to implement a new, non-automated decision,
- Right to withdraw consent – in the event that the processing is based on the given consent, you have the right to revoke the consent at any time. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.
If you wish to use any of the above rights, you can do so by notifying us at the e-mail address privacy@connectlife.io.
In addition to the above rights, you also have the right to lodge the complaint with the supervisory authority. In the event that your rights regarding the processing of personal data have been violated, you can file a complaint with the competent authority:
For company ConnectLife, data technologies, LLC: Information Commissioner of the Republic of Slovenia, by mail to the address: Dunajska 22, 1000 Ljubljana or via e -mail to the address: gp.ip@ip-rs.si
For company ASKO Appliances (Aust.) Pty Ltd (ACN 007 007 329), OAIC: Office of the Australian Information Commissioner, further information is available at www.oaic.gov.au.
In all matters related to the processing of your personal data, our data protection officer is at your disposal and can be contacted at the e-mail address: privacy@connectlife.io.
14. Data Protection Policy Versions and Changes
We reserve the right to change this Data Protection Policy at any time or for any reason. If we make any material changes, we will post the updated Data Protection Policy in the same way as this version with a “Last Updated” effective date of the revisions. This Data Protection Policy will remain in full force and effect as long as you are a user of our appliances, services and websites, even if your use of or participation in any particular service, feature, function or promotional activity terminates, expires, ceases, is suspended or deactivated for any reason. We encourage you to look for updates and changes to this Data Protection Policy when using our appliances, accessing our websites and our services. If you have any questions about this Data Protection Policy, please reach out anytime as described in the previous section above.